Thank you for choosing Royalty Cigars. We take great pride in the quality of our products and strive to provide the best possible experience for our customers. Please read our refund policy carefully to understand our terms and conditions:
No Refunds and No Returns
Due to the nature of our products, we do not accept returns or offer refunds on any of our cigars. All sales are final.
Customer Satisfaction Guaranteed
At Royalty Cigars, your satisfaction is our top priority. If you are not completely satisfied with your purchase, please contact us within 30 days of receiving your order.
Two Cigar Replacement Policy
If you are unsatisfied with your cigars for any reason, we offer a two-cigar replacement policy. To qualify for a replacement:
- Contact Us: Email our customer service team at [customer service email] with your order number and a detailed explanation of your issue.
- Review: Our team will review your request and may ask for additional information or photos to better understand the problem.
- Replacement: If approved, we will send you two replacement cigars of the same or similar value at no additional cost to you.
